Description

Job description:

Our client is seeking an experienced Business Operations & Support Specialist to support sales, customer service, and operations in a fast-paced office environment. This role is critical to daily business functions including CRM management, billing and invoicing, eCommerce order processing, and operational support.

This position is ideal for a highly organized, detail-driven professional who enjoys owning processes, working across departments, and contributing to business growth. Strong growth opportunity for an experienced individual looking to expand responsibilities.

Key Responsibilities

Business & Customer Support

• Support sales and operations teams with daily administrative and operational tasks
• Answer inbound calls and emails professionally
• Communicate with customers regarding orders, payments, and account questions
• Maintain accurate customer records and documentation

CRM & Data Management

• Update and maintain CRM records (customers, contacts, opportunities)
• Enter leads, manage pipelines, and update deal stages
• Run basic reports and support sales activity tracking
• Ensure data accuracy and follow documented processes

Billing & Accounts Receivable

• Prepare and send customer invoices accurately and on time
• Process credit card payments securely
• Follow up on outstanding accounts receivable in a professional manner

eCommerce & Order Processing

• Process incoming eCommerce orders accurately
• Coordinate with operations and shipping teams to resolve issues
• Respond to customer inquiries with a solution-focused mindset
• Assist with pricing checks, product updates, and inventory accuracy

Office & Inventory Support

• Maintain internal inventory and supply lists
• Ensure office supplies are stocked and organized
• Support daily office operations and assist team members as needed

Required Experience & Qualifications

• 7+ years of experience in business operations, administrative support, account support, or office management
• Experience working with CRM systems (or ability to learn quickly)
• Experience with invoicing, billing, or accounts receivable
• Strong organizational skills and attention to detail
• Professional phone and email communication skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Experience

• CRM platforms (HubSpot or similar)
• eCommerce order management
• Data entry, reporting, and record maintenance
• Billing, payments, and customer account follow-up

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid time off
• Vacation Pay

Why This Role

• Full-time, onsite position (Will not do remote)
• Key role supporting multiple areas of the business
• Stable position with opportunity for growth and expanded responsibility
• Excellent fit for an experienced professional who enjoys being relied upon

Benefits:

• Dental insurance
• Health insurance
• Vision insurance